Returns & Exchanges

Grand Seiko Official Boutique offers a 14-day return window for unworn timepieces in their original condition with all protective films and documentation intact. We are committed to ensuring your complete satisfaction with every masterfully crafted watch you purchase from our collection.

1

Initiate Your Request

Log into your account or contact our concierge service within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Place the timepiece in its original wooden presentation box, including all warranty cards, manuals, and certificates, then secure it within the original shipping carton.

3

Complimentary Shipping

Affix the prepaid, fully insured shipping label provided by our team to your package and schedule a pickup or drop-off at an authorized courier location.

4

Inspection and Refund

Once our master watchmakers verify the condition and authenticity of the returned item, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing